Scheduling an Appointment
To schedule an appointment please call our office during business hours. You will be asked to provide insurance and contact information as well as details about the nature of your injury/reasons for seeking physical therapy. If you have a referral, you will also want to provide this information when you make your appointment.
Missing an Appointment
If for any reason you cannot keep your scheduled appointment, please contact the clinic 24 hours in advance. We reserve the right to charge for missed or canceled appointments with less than 24 hours notice. You always have the opportunity to reschedule your appointment within the same week without facing penalty.
Going to be late?
Please contact us in advance if you will be arriving late to any of your appointments so we can plan accordingly. You may be asked to wait or reschedule your appointment depending on circumstances.
Change in Patient Information
If at any time, during or after your care, your insurance or contact information changes, it is your responsibility to provide us with this information.
Invoicing Insurers & Patients
Our practice invoices participating insurance carriers. All fees not covered by the insurance carrier will be the member/guarantors responsibility. These fees may include deductible, co-pay, co-insurances and/or balance that is due.
Past Due Accounts
Accounts are considered past due after 30 days. Please notify our office immediately if you are not able to make a payment in full. Payment plans are available and are considered on a patient-by-patient basis.
Returned Check Fee/Insufficient Fund Policy
$35 fee will be applied towards patient account which are due at the next visit. Reoccurring returned checks will be reported to the State of Maryland.